Last updated in November 2022
https://www.cellbunq.com/ (our website) is provided by Cellbunq Limited (we, our or us). We are the ‘controller’ of personal data obtained via our website, meaning we are the organisation legally responsible for deciding how and for what purposes it is used.
We collect, use and are responsible for certain personal data about you when you use our website.
1. PERSONAL INFORMATION WE COLLECT ON THE WEBSITE
The personal data we collect about you depends on the particular activities carried out through our website. We may collect and use the following personal data about you:
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.
We may also collect data about the device you’re using to access our website. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.
OTHER PERSONAL INFORMATION
We collect and use this personal data for the purposes described in the section ‘Collection and use of your personal information’ below. We may also ask you for personal information, such as your:
- Phone/mobile number
- Work address
- Website address
Business data refers to data that accumulates over the normal course of operation on our platform. This may include transaction records, stored files, user profiles, analytics data and other metrics, as well as other types of information, created or generated, as users interact with our services.
2. LEGAL BASIS FOR PROCESSING YOUR DATA
We will process your personal information lawfully, fairly and in a transparent manner in line with GDPR. We collect and process information about you only where we have a legal basis for doing so.
These legal bases depend on the services you use and how you use them, meaning we collect and use your information only where:
- it’s necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (for example, when we provide a service you request from us);
- it satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development where permitted by law, to market and promote our services, and to protect our legal rights and interests;
- you give us consent to do so for a specific purpose (for example, you might consent to us sending you our newsletter or other direct marketing); or
- we need to process your data to comply with a legal obligation.
Where you consent to our use of information about you for a specific purpose, you have the right to change your mind at any time (but this will not affect any processing that has already taken place). We have provided more detail in Section 3 below.
We don’t keep personal information for longer than is necessary. While we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure and cannot guarantee absolute data security. If necessary, we may retain your personal information for our compliance with a legal obligation or in order to protect your vital interests or the vital interests of another natural person.
3. COLLECTION AND USE OF YOUR PERSONAL INFORMATION
We may collect, hold, use and disclose information for the following purposes and personal information will not be further processed in a manner that is incompatible with these purposes.
The table below explains what we use your personal data for and why.
- to provide you with our platform’s core features;
- to process any transactional or ongoing payments;
- to contact and communicate with you;
- for internal record keeping and administrative purposes;
- for analytics, market research and business development, including to operate and improve our website, associated applications and associated social media platforms;
- to run competitions and/or offer additional benefits to you;
- for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you; and
- to comply with our legal obligations and resolve any disputes that we may have.
4. WHO WE SHARE YOUR PERSONAL DATA WITH
We may routinely disclose personal information to:
- third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, hosting and server providers, ad networks, analytics, error loggers;
- other third parties we use to help us run our business, e.g. marketing agencies or website hosts and website analytics providers;
- collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators; and
- our employees, contractors and/or related entities.
We only allow those organisations to handle your personal data if we are satisfied they take appropriate measures to protect your personal data.
We may use your personal data to send you updates (by email, text message, telephone or post) about our services, including exclusive offers, promotions or new services where permitted under data protection law.
We have a legitimate interest in using your personal data for marketing purposes (see above ‘Collection and use of your personal information’). This means we do not always need your consent to send you marketing information. If we change our marketing approach in the future so that consent is needed, we will ask for this separately and clearly.
You have the right to opt out of receiving marketing communications at any time by:
- contacting us at [email protected]; or
- using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts.
We may ask you to confirm or update your marketing preferences if you ask us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business.
6. INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION
The personal information we collect is stored and processed in Europe, or where we or our partners, affiliates and third-party providers maintain facilities. By providing us with your personal information, you consent to the disclosure to these overseas third parties.
It is sometimes necessary for us to transfer your personal data to countries outside Europe. In those cases we will comply with applicable European laws designed to ensure the privacy of your personal data.
We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA without an adequacy decision will be protected by appropriate safeguards.
7. YOUR RIGHTS AND CONTROL OVER YOUR PERSONAL INFORMATION
Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. If you ask us to restrict or limit how we process your personal information, we will let you know how the restriction affects your use of our website or products and services.
Access and data portability: You may request details of the personal information that we hold about you. You may request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may request that we erase the personal information we hold about you at any time. You may also request that we transfer this personal information to another third party.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication to you.
8. KEEPING YOUR PERSONAL DATA SECURE
We have appropriate security measures to prevent personal data from being accidentally lost or used or accessed unlawfully. We limit access to your personal data to those who have a genuine need to access it.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
9. HOW TO CONTACT US /MAKE A COMPLAINT
Please contact us if you have any queries or concerns about our use of your personal data (see below ‘Contact us’). We hope we will be able to resolve any issues you may have.
11. LIMITS OF OUR CONTROL AND THIS POLICY
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
12. CHANGES TO THIS POLICY
13. CONTACT US
For more information or any questions, please contact us by email: